About this role
Manage service delivery standards by monitoring customer interactions and resolving complex issues. Provide leadership to Customer Service Officers through coaching, mentoring, and performance appraisals while implementing process improvements.
Requires a bachelor's degree and 5 to 7 years of experience in a contact center environment. Candidates must possess strong people management and communication skills, with banking or customer service experience being an advantage.
What they're looking for
People ManagementCommunication SkillsService DeliveryProblem SolvingCoachingPerformance AppraisalProcess EnhancementContact Centre Management
Frequently asked questions
What does a Manager, Corporate Client Services, Group Tech & Operations at UOB do?
Manage service delivery standards by monitoring customer interactions and resolving complex issues. Provide leadership to Customer Service Officers through coaching, mentoring, and performance appraisals while implementing process improvements. Requires a bachelor's degree and 5 to 7 years of experi…
What skills does this Manager, Corporate Client Services, Group Tech & Operations role need?
Key skills for this role include People Management, Communication Skills, Service Delivery, Problem Solving, Coaching, Performance Appraisal.
How much does a Manager, Corporate Client Services, Group Tech & Operations at UOB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Manager, Corporate Client Services, Group Tech & Operations role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Manager, Corporate Client Services, Group Tech & Operations role?
You can apply directly on UOB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.