About this role
What they're looking for
Frequently asked questions
What does a Executive Director, Head of Customer Service Excellence, Group Retail at UOB do?
Lead the strategic transformation of customer service for UOB's Retail Banking in Singapore and the region to drive innovation and operational excellence. Oversee service governance, manage high-level customer escalations, and act as the primary liaison with regulatory bodies. Requires a proven trac…
What skills does this Executive Director, Head of Customer Service Excellence, Group Retail role need?
Key skills for this role include Strategic Transformation, Customer Experience Strategy, Service Governance, Complaint Management, Stakeholder Management, Journey Mapping.
How much does a Executive Director, Head of Customer Service Excellence, Group Retail at UOB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Executive Director, Head of Customer Service Excellence, Group Retail role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Executive Director, Head of Customer Service Excellence, Group Retail role?
You can apply directly on UOB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.