About this role
Responsible for maintaining daily operations and providing strategic workforce planning and productivity analysis within contact center environments. This includes managing MIS reports, monitoring KPIs, and enhancing efficiency through automation and continuous improvement.
Requires a recognized degree in Banking & Finance, Business Administration, Computer Science, or a related field. Candidates should be analytical and result-oriented, with a preference for knowledge in programming languages and databases.
What they're looking for
Capacity PlanningProductivity AnalysisMIS ReportingWorkforce PlanningData AnalyticsKPI MonitoringAutomationProgramming Languages
Frequently asked questions
What does a Senior Officer, Business Management - Capacity Planning and Productivity at UOB do?
Responsible for maintaining daily operations and providing strategic workforce planning and productivity analysis within contact center environments. This includes managing MIS reports, monitoring KPIs, and enhancing efficiency through automation and continuous improvement. Requires a recognized deg…
What skills does this Senior Officer, Business Management - Capacity Planning and Productivity role need?
Key skills for this role include Capacity Planning, Productivity Analysis, MIS Reporting, Workforce Planning, Data Analytics, KPI Monitoring.
How much does a Senior Officer, Business Management - Capacity Planning and Productivity at UOB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Officer, Business Management - Capacity Planning and Productivity role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Officer, Business Management - Capacity Planning and Productivity role?
You can apply directly on UOB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.