Associate Engineer (One Year Contract)

Associate Engineer for Command Centre (Service Delivery & Ops) 1. Jeopardy & Appointment Management · The Command Centre will monitor and address jeopardies with Controllers, Building Access, and Planners. · Coordinate with Sales, Order Takers, and IT regarding untagged appointments. · Controllers shall escalate untagged appointments once they confirm a work order exists in ESOM but remains unlinked. 2. Attendance & Roll Call Management · The Command Centre will verify daily roll calls and broadcast updates to the respective contractor and Singtel controllers. · Partner Sponsors (or their delegates) must follow up with staff to ensure data accuracy and mitigate "no-show" risks. 3. Issue Resolution: · Audit and resolve tagging discrepancies originated by Sales, SDE, or Order Takers. · Proactively notify Account Managers and Sales teams regarding pending work orders for upcoming bookings. · Investigate systemic order flow disruptions and implement manual workarounds to ensure continuity. · Collaborate with IT to execute User Acceptance Testing (UAT) Business Requirement Testing (BRT) and bug/defect resolution. 4. Cross-Functional Support/Liaison · Weekly/monthly reminders to Singtel Controller to clear any overdue/outstanding task. · Weekly/monthly and notification for the back-end planner on the required Single Line Diagram (SLD's), fibre routing and fibre patch cable patching. 5. Order Management: · Oversee bookings portal for Internal Orders, special projects, and BAU fiber provisioning. · Extract and analyze comprehensive upcoming equipment installation task reports for a rolling 5-day outlook (CPE minus 5 through CPE minus 1). 6. Performance Review · Conduct regular reviews and analysis of Customer Experience (CE) surveys submitted via DFF. 7. Data Visualization · Create, Design and maintain functional dashboards within the DFF platform. 8. Operational Report. Generate and deliver Various Reports to Operations Managers · Daily Geofence Rollcall reports. · Week…