Customer Success Engineer

Customer Support Engineer — Singapore Singapore | Full-Time | Singapore Citizens Preferred (Security Clearance) “VAST’s data management vision is the future of the market.” — Forbes VAST Data is the data platform company for the AI era, building enterprise software infrastructure for real-time AI analysis and training. Designed to make AI simple to deploy across data center, edge, and cloud, VAST takes the cost and complexity out of enterprise AI infrastructure. Join a team of fearless VASTronauts at a pivotal moment in computing history. Role Summary As a Customer Support Engineer you will be a VAST Data technical expert and part of the VAST “Flight Crew” — handling post-sales technical operations, escalations, and field services for customers across APAC. You will work directly with customers, pre-sales, Professional Services, and engineering teams. The Role Build trusted customer relationships through technical excellence and a customer-first mindset Respond to and resolve technical support issues hands-on-keyboard; escalate with full detail when needed Perform field services: installations, upgrades, break-fix and expansions Submit and track Feature Requests and Bugs; advocate for account priorities Identify opportunities for continuous improvement and full product adoption Support account teams on technical status; manage workload to meet KPIs and SLAs Requirements Singapore Citizen preferred — role may require eligibility for government security clearance 5+ years in customer-facing pre/post-sale roles with complex storage solutions Strong enterprise IT infrastructure, networking and storage knowledge Linux system administration and network troubleshooting experience Bash scripting required; proficiency in at least one additional programming language Significant experience with file systems and scale-out NAS implementation Advantage: S3, HPC, government/defence ICT (GovTech, DSTA, DSO), or APAC customer experience MS or B.Sc. in CS, CE, EE or related field ~20% travel within APAC; rotational weekend shift every 8–12 weeks Excellent English communication skills; Mandarin or Bahasa an advantage