Customer Service Executive (Air & Sea)

At a glance: Reporting to the Customer Service Manager – this role is responsible for ensuring exceptional customer service and maintaining efficient operations. About the role: The role involves managing customer enquiries, as well as coordinating with various departments to ensure timely deliveries and optimal inventory levels. · Act as operation focal point for customer queries (e.g documentation and shipment status) and complex order resolution · Manage all customer enquiries in a time sensitive manner · Handle and process shipment orders · Liaise and coordinate with overseas agents, customers, suppliers/contractors, and operations team · Manage invoicing and receivables, quotations generation and monitoring of delivery shipments · Maintain good relationship with customers and provide good customer service · Other ad-hoc duties Skills& Experiences Required: To succeed in this role, you must be able to work in a fast-paced, at times ambiguous and complex environment and have: · 3+ years working experience in relevant field · Ability to multi-task, prioritise and manage time effectively · Exceptional customer service skills · Excellent verbal and written communication skills