Retail & Front Desk Executive (Wellness Centre)

We are seeking a proactive and customer-focused individual to manage front desk operations and support retail sales in a professional wellness environment. Key Responsibilities Handle customer enquiries across walk-in, phone, WhatsApp, and social media channels Manage appointment bookings, scheduling, and therapist coordination Perform cashiering duties, including payment collection and invoicing Recommend suitable treatments, packages, and retail products based on customer needs Support sales through service recommendations, upselling, and cross-selling Maintain accurate customer records and update booking systems Follow up with customers on appointments, reminders, and retention efforts Handle customer feedback professionally and resolve basic service issues Ensure cleanliness and proper presentation of the reception and retail area Monitor inventory levels, restock products, and report shortages Assist with daily operations, including outlet opening and closing Support marketing activities such as promotions and basic content posting (if required) Requirements Prior experience in retail, customer service, front desk, or beauty & wellness industry is preferred Able to communicate effectively with customers from diverse backgrounds Customer-oriented with a positive attitude and strong interpersonal skills Confident in recommending services and products Good organisational and multitasking abilities Basic computer literacy (POS systems, booking platforms, Excel, messaging tools) Comfortable handling payments and daily sales reporting Able to work in a fast-paced environment Responsible, punctual, and detail-oriented Willing to work retail hours, including weekends and public holidays Able to handle customer concerns calmly and professionally Interest in beauty, wellness, or TCM industry is an advantage