About this role
Serve as the primary point of contact for elderly users to provide technical support and guidance for a digital health platform. Responsibilities include troubleshooting platform issues, logging support cases, and escalating complex technical problems to internal teams.
Requires a certificate, diploma, or degree in Nursing, Healthcare, IT, or a related field, with a strong preference for retired healthcare professionals. Candidates must be proficient in English and capable of communicating in Mandarin and local Singapore dialects to assist senior users.
What they're looking for
Technical SupportCustomer ServiceElderly CareMultilingual CommunicationTroubleshootingTicketing SystemsPatient CommunicationUser Acceptance Testing
Frequently asked questions
What does a Customer Service Officer (Technical Support) at Vertis Digital do?
Serve as the primary point of contact for elderly users to provide technical support and guidance for a digital health platform. Responsibilities include troubleshooting platform issues, logging support cases, and escalating complex technical problems to internal teams. Requires a certificate, diplo…
What skills does this Customer Service Officer (Technical Support) role need?
Key skills for this role include Technical Support, Customer Service, Elderly Care, Multilingual Communication, Troubleshooting, Ticketing Systems.
How much does a Customer Service Officer (Technical Support) at Vertis Digital pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Officer (Technical Support) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service Officer (Technical Support) role?
You can apply directly on Vertis Digital's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.