Retail Assistant - Harry Potter, Visions Of Magic @ Rws

Job Purpose The Retail Assistant is responsible for delivering an engaging guest experience within the attraction by providing excellent customer service, supporting retail and F&B operations, and ensuring smooth daily store operations in line with brand and operational standards. Key Responsibilities Deliver an immersive guest experience in line with brand standards and operational guidelines. Provide excellent customer service and support sales and upselling activities. Operate the Point-of-Sale (POS) system and process transactions accurately, including cashless payments. Support retail operations including stock replenishment, inventory checks, tagging, pricing, and stockroom organisation. Prepare and serve beverages and food items (e.g. Butterbeer and snacks) in compliance with food hygiene and safety standards. Capture, process, and sell souvenir photographs (training provided). Maintain cleanliness and presentation standards across retail floor, stockroom, and F&B areas. Assist with opening, closing, and basic end-of-day routines. Support team operations, including ad-hoc duties assigned by the Retail Manager. Requirements Minimum GCE ‘O’ Level or equivalent. Experience in retail and/or F&B operations preferred. Basic POS and computer literacy. Strong customer service and communication skills. Ability to work shifts, including weekends and public holidays. Ability to perform physical tasks (up to approx. 10–15kg). Team-oriented with a positive and responsible attitude.