Tiktok Affiliate Coordinator

We're looking for a detail-oriented and proactive administrative coordinator to support our TikTok affiliate and livestream operations in Singapore. You'll be the communication bridge between merchants and affiliates — making sure product details, promotion mechanics, and livestream schedules run smoothly. Responsibilities - Communicate with merchants via WhatsApp/WeChat/Lark to understand product details and promotion mechanics - Reach out to TikTok affiliates via WhatsApp to gauge interest in promoting products - Coordinate and schedule affiliates for livestream sessions - Access TikTok Shop backend/affiliate consoles to manage listings, invitations, and schedules - Maintain clear, organized records of affiliate conversations, confirmations, and schedules - Follow up promptly to keep affiliates engaged and on schedule - Flag any issues or delays to the team in a timely manner - Meet agreed KPIs (e.g., affiliate response rates, livestream slots filled — details shared during onboarding) Requirements - Fluent in both English and Mandarin (written and spoken) - Excellent communication and interpersonal skills - Must be highly responsive on WhatsApp throughout your working hours - Comfortable with repetitive outreach and follow-up tasks - Able to handle stress effectively especially during peak campaign periods - Entry to intermediate experience level welcome — training and a ramp-up period will be provided - Prior experience with TikTok Shop, affiliate marketing, livestream commerce, or e-commerce work is a plus, but not required - Strong organizational skills — able to track multiple conversations and schedules at once Software skills - Microsoft office (word and excel in particular) - Canva (basic usage is a good to have) - CapCut (good to have but not a must) Schedule - Full-time role: approximately 44 hours/week - Coverage spread across 7 days/week, with at least 1.5 rest days per week - Exact shift structure to be discussed and agreed upon with the successful candidate - Must be reasonably responsive during agreed working windows Other Notes - Onboarding includes training and a ramp-up period to get familiar with our workflow, tools, and scripts - Performance will be reviewed against agreed KPIs after the initial ramp-up period