Operations Manager (Salon/F&B)

Job Responsibilities Manage day to day restaurants & salons operations, and ensure a positive outlet image Coordinating front and back of the house operations for smooth delivery of services Training / coaching of new and current staff on customer service best practices Managing staff training, schedules and work performance Organize and supervise shifts Respond promptly to customer complaints, suggest solutions to resolve complaints Ensure compliance with safety and sanitation regulations Control operations cost and identify measures to cut wastages Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations Preparing of reports Analyze and forecast sales figures to maximize profits Job Specialisations Bachelor Degree in Hospitality, Retail Management or related field Proven management experience in the Beauty & F&B industry Strong leadership skills Excellent communication skills Financial Management skills Customer service oriented Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc) Working knowledge of data analysis and performance / operation metrics