Air Export Customer Service Executive [Entry Level / Flexible Timing] - Wcan

Responsibilities: Respond to customer enquiries and provide shipment updates. Process air export booking requests and coordinate shipment arrangements. Arrange cargo collection from customers' premises. Confirm bookings and provide flight schedules and shipment details to customers. Manage customer expectations and resolve service-related issues and complaints. Liaise with overseas offices on shipment status and operational enquiries. Verify vendor invoices for accuracy and timely processing. Prepare customer reports and shipment documentation. Qualifications: Experience in air export customer service or freight forwarding. Knowledge of export booking, AWB and shipping documentation. Strong communication, customer service and coordination skills. Detail-oriented with good problem-solving and multitasking abilities. Proficient in Microsoft Office and freight forwarding systems. We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers. Wecruit Pte Ltd EA License No: 20C0270 EA Personnel: Nyon Hock Sen (Aden) EA Personnel Reg No: R24124070