Air Freight Customer Service Officer [El]

Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation. Coordinate with internal teams to ensure timely shipment processing. Assist customers with booking, pickups, and shipment tracking. Address and resolve customer issues professionally. Ensure compliance with airfreight regulations and customs requirements. Update shipment milestones promptly. Maintain accurate records of customer interactions and shipments. Work with operations to enhance processes and service quality. Keep customers informed about any shipment delays or changes. We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers. Wecruit Pte Ltd EA License No: 20C0270