Senior Service Crew

A Food Service Team Leader is responsible for overseeing and directing the food service team, ensuring smooth and efficient operations while maintaining high customer service standards . They manage staff, handle customer interactions, and ensure compliance with relevant regulations and company policies. Key Responsibilities: Team Management: Lead, train, and supervise food service staff, including assigning tasks, managing schedules, and addressing performance issues. Customer Service: Provide excellent customer service, resolving issues and complaints in a professional and timely manner. Operational Management: Ensure smooth operation of the food service area, including inventory management, quality control, and adherence to hygiene and safety standards. Compliance: Maintain compliance with relevant regulations, company policies, and industry standards. Staff Development: Provide ongoing training and development opportunities for team members. Communication: Communicate effectively with staff, management, and customers. Problem Solving: Address and resolve issues that may arise during service. Performance Management: Evaluate and provide feedback to team members on their performance. Sales: Assist in maximizing sales and profits through effective service and menu recommendations. Example Duties: Welcoming Customers: Providing a positive and welcoming experience for all customers. Resolving Customer Complaints: Handling customer complaints in a professional and efficient manner. Training Staff: Providing training on customer service, food preparation, and safety procedures. Maintaining Inventory: Ensuring adequate stock levels of food and supplies. Enforcing Hygiene Standards: Maintaining a clean and hygienic environment. Supervising Service: Ensuring that food is prepared and served according to standards. Addressing Emergencies: Responding effectively to any emergencies that may arise. Managing Payroll and Manpower: Overseeing the payroll and manpower budget f…