Customer Service Officer (Call Centre) [Kallang Way, $1800 Joining Bonus]

Responsibilities: Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry Identify and escalate any carpark issue. Provide information to customers for any carparks enquiries like pricing, availability etc Research, identify and resolve customer complaints by understanding the root of the problem Monitoring of carpark entrance / exit condition via CCTV cameras Ad hoc duties assigned by superior and managers Requirements: Must be able to perform 12 hours shift duties Basic computer knowledge Able to multi-tasks and work in an intense environment