Flight Operations Manager

Responsibilities: · Oversee day-to-dayplanning, coordination, execution, and performance monitoring of aircraftground handling and trip support operations. · Lead, train, and maintainteam competency, ensuring service excellence and up-to-date operationalknowledge. · Personally meet and greetclients to ensure a warm welcome and smooth service experience. · Ensure effectiveresolution of service issues to maintain high customer satisfaction levels. · Drive process complianceand continuous improvement in the operations. · Manage manpower planning,staff productivity, and efficient rostering to support operational needs. · Ensure prompt serviceresponse times and effective resolution of issues within defined turnaroundperiods. · Champion customersatisfaction by leading the team to meet and exceed service quality KPIs. · Collaborate withmanagement and cross-functional teams to deliver consistent and high-standardproduct and service outcomes. Requirements · Bachelor’s degree in BusinessAdministration, Operations Management, Aviation, or a related field. · 7–8 years of progressive managementexperience, with a strong track record in business operations and financialperformance. · Demonstrated excellence in customerservice and customer-facing operations, with a commitment to service quality. · Deep industry knowledge andend-to-end understanding of business processes within aviation or relatedsectors. · Outstanding communication,interpersonal, and relationship management skills, including professional salescapability. · Strong analytical thinking andorganizational ability, with capacity to multi-task and prioritize in afast-paced environment. · Proven leadership in fosteringpositive employee relations and cultivating a safe, team-oriented, andimprovement-driven workplace. · Highly dependable and accountable,with strong self-initiative and a results-driven approach to achieving businessgoals. · Professional, courteous, andconfident when interacting with clients, partners, and team members.