WI

Complaints Officer

Wise

SingaporeFull-timeOn-site

Posted 17 Jun 2026

About this role

Investigate customer complaints to identify root causes and provide fair, timely final responses in accordance with regulatory obligations. Collaborate with internal stakeholders to provide feedback that improves products and internal processes. Requires advanced English communication skills and proficiency in Google Workspace and Microsoft Office. Experience in AML, KYC, Fraud, or Sanctions is highly desirable, along with a proven ability to handle complex problem-solving independently.

What they're looking for

Complaint InvestigationRoot Cause AnalysisRegulatory ComplianceCustomer ExperienceStakeholder ManagementCase ManagementAnalytical ThinkingWritten Communication

Frequently asked questions

What does a Complaints Officer at Wise do?

Investigate customer complaints to identify root causes and provide fair, timely final responses in accordance with regulatory obligations. Collaborate with internal stakeholders to provide feedback that improves products and internal processes. Requires advanced English communication skills and pro…

What skills does this Complaints Officer role need?

Key skills for this role include Complaint Investigation, Root Cause Analysis, Regulatory Compliance, Customer Experience, Stakeholder Management, Case Management.

How much does a Complaints Officer at Wise pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Complaints Officer role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Complaints Officer role?

You can apply directly on Wise's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.