WI

High Value Support Specialist

Wise

SingaporeFull-timeOn-site

Posted 11 Jun 2026

About this role

Manage end-to-end resolution of complex enquiries for high-value consumer and business customers to ensure retention. Act as a strategic defense line by turning high-stakes support interactions into opportunities for customer advocacy. Requires 2+ years of experience in a high-volume, complex customer servicing environment such as FinTech or SaaS. Candidates must demonstrate exceptional communication skills and the ability to make autonomous, critical decisions without relying on scripts.

What they're looking for

Customer RetentionComplex Problem SolvingWritten CommunicationVerbal CommunicationConflict De-escalationCase ManagementAnalytical SkillsCustomer Experience Optimization

Frequently asked questions

What does a High Value Support Specialist at Wise do?

Manage end-to-end resolution of complex enquiries for high-value consumer and business customers to ensure retention. Act as a strategic defense line by turning high-stakes support interactions into opportunities for customer advocacy. Requires 2+ years of experience in a high-volume, complex custom…

What skills does this High Value Support Specialist role need?

Key skills for this role include Customer Retention, Complex Problem Solving, Written Communication, Verbal Communication, Conflict De-escalation, Case Management.

How much does a High Value Support Specialist at Wise pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this High Value Support Specialist role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this High Value Support Specialist role?

You can apply directly on Wise's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.