After-Sales Engineer (Cloud Native / Kubernetes / DevOps)

Company Overview Our client is a technology company specializing in cloud native technologies, container platforms, DevOps solutions, and enterprise platform services. The company provides enterprise-grade cloud platform and container solutions to clients across multiple industries including banking, finance, telecommunications, manufacturing, and technology sectors. Job Responsibilities • Provide technical support, product guidance, and training to customers during product deployment and implementation stages • Troubleshoot and resolve technical issues related to cloud native platforms, Kubernetes, container technologies, Linux systems, and DevOps environments • Support project implementation activities and prepare technical documentation, reports, and deployment plans • Work closely with internal sales and technical teams to support customer requirements and technical solutions • Prepare technical proposals, implementation plans, and project-related documentation • Collect and analyse customer feedback and technical requirements for product improvement initiatives • Participate in technical discussions, product demonstrations, and relevant technical events • Coordinate with partners, vendors, and internal stakeholders on technical support matters • Manage and respond to technical support tickets in a timely manner Requirements • Degree in Computer Science, Computer Engineering, Information Technology, or related disciplines • At least 1 year of relevant experience in IT infrastructure, cloud computing, DevOps, system administration, technical support, or related fields • Familiarity with Kubernetes, container platforms, Linux systems, cloud native technologies, or DevOps environments will be advantageous • Experience in technical support, implementation, operations, or maintenance of medium to large-scale systems is preferred • Strong analytical, troubleshooting, and problem-solving skills • Good communication and interpersonal skills • Ability to work independently and collaboratively within a team environment Working Hours Monday to Friday, Office Hours Benefits • Performance bonus • Regional project exposure • Career development opportunities in cloud native and enterprise technology environments • Exposure to large-scale enterprise and financial sector projects EA License No: 23C1703 EA Personnel No: R1762582 EA Personnel Name: Wong Choo Sian, Jabez