Business Development & Sales Operations Executive [Ccp For Retail Professionals & Associates]

Scope of Responsibilities The Employeeshall develop the Company’s retail sales capability in the premium furniture sector, build trade partnerships with the interior design community, and establish the customer experience and sales operations infrastructure required to support sustainable growth. Responsibilitiesinclude, but are not limited to the following. 2.1 TradeChannel Development & Customer Acquisition • Identify and research Interior Design firms,architectural practices, and project specifiers, conducting market profilingto qualify partners by project type, design specialisation, and materialspecification preferences. • Conduct structured customer acquisition activities through office visits,calls, and digital channels to introduce Woodslab’s product range and bespokeretail offering. • Build long-term professional relationships with InteriorDesigners and trade partners to position Woodslab as a preferred supplierwithin the design and specifiercommunity. • Secure showroom appointments for designers and theirend-clients, and host tradevisits at the One Sims Lane showroom. • Manageoutreach across multiple communication channels, including email, telephone,LinkedIn, and in-person engagement. • Maintain consistent follow-ups on designer referrals,project opportunities, and pipelineactivity. • Representthe Company at retail and design industry events to develop businessrelationships and generate qualified retail and trade leads. 2.2 ProductAdvisory & Consultative Retail Sales • Acquire working knowledge of wood species characteristics,grain movement, density, and provenance across the Woodslab slab range,including African Ebony,Japanese Sakura, Australian Eucalyptus, and European Maple. • Provide product advisory to showroom customers and tradepartners on table proportions, base configurations, edge treatments, andfinish options suited to theirproject requirements. • Translate customerrequirements into technical specifications that the production team can build to, covering dimensions,structure, joinery, and finish schedule. • Prepare detailed itemised quotations covering slab cost,base, finishing, optional epoxy work, delivery, and installation, and presentpricing within agreed commercialparameters. • Close retail andtrade sales across the full customer journey, from initial enquiry through to deposit, contract, slabreservation, and order confirmation. • Maintain understanding of the premium furniture retailmarket, target customer segments, and economic factors influencing demand in thebespoke furniture sector. • Support walk-in and appointment customers during showroomoperating hours, delivering a consultative retail experience consistentwith the Company’s premiumpositioning. 2.3 CustomerRelationship Management & Sales Pipeline Operations • Designand maintain a structured customer database segmented across InteriorDesigners, trade partners, retail walk-in customers, and project clients. • Record allcustomer interactions, outreach activities, and project updates in the Company’s CRM system. • Track appointments, follow-ups, and pipeline movement across stages,surfacing patterns incustomer behaviour, engagement, and conversion. • Develop and operate customer loyaltyinitiatives that strengthen long-term relationships with trade partners andrepeat retail customers. • Monitor the active sales pipelineacross trade and retail channels to support the achievement of sales targets. • Continuouslyimprove the CRM system, workflows, and data fields for long-term scalability. 2.4 SalesOperations, Service Excellence & Visual Merchandising • Create structured customer engagement methods consistentwith retail service excellencestandards in the premium furniture sector. • Develop Standard Operating Procedures (SOPs) coveringshowroom retail sales, trade partner management, quotation preparation, orderhandover, and after-retailsales service. • Design workflows and reference materials for future salesteam members, includingcustomer service scripts, objection-handling guides, and product knowledgeresources. • Document the full retail customer journey from firstcontact through to delivery and post-sale account care, identifying and addressingservice gaps as they arise. • Maintain visualmerchandising of the showroom, ensuring product displays, slab librarypresentation, and customer touch-points are aligned with the Company’s brand and retail standards. • Maintainaccurate retail administration records across pipeline activity, salestr…