Gallery Visit Management Officer (2-Year Contract)

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: MonsterDay Tours, Lion Heartlanders, 8xplore and UBE —each specialising in innovative tour concepts that connect culture, history, and community in meaningful ways. We are looking for a friendly, organised and dependable Visit Management Officer to join our Lion Heartlanders team in supporting daily visitor operations, booking administration and tour coordination at a gallery. In this role, you will help ensure every visit is well planned, safe and smoothly managed, from the point of enquiry through to the completion of each gallery tour. Key Responsibilities Respond promptly and professionally to visitor enquiries via hotline, email and booking platforms. Manage visitor registrations, booking details and required security clearances. Maintain accurate tour schedules, visitor records and operational documentation. Coordinate the arrival, departure and movement of tour groups to ensure a smooth visitor experience. Conduct daily opening and closing of gallery. Conduct daily system checks and maintain operational logs. Issue, collect and keep track of gallery equipment. Prepare weekly, monthly and ad-hoc visitor reports. Brief visitors on gallery rules, expected conduct and security procedures. Work closely with internal teams and external stakeholders to support safe and efficient visitor operations. Attend all training sessions. Opportunity to contribute to meaningful visitor experiences in a gallery environment. Any other adhoc duties assigned. Requirements Minimum GCE ‘O’ Level, including English. Experience in visitor services, gallery or museum operations, hospitality, events or customer service will be an advantage. Experience in office administration, including …