Student Management And Investigation Officer |School |Bukit Batok

The Services required are set out as follows: 1. Student Incident Management • Respond promptly to student management cases, including: o Theft o Physical altercations and fights o Bullying and cyberbullying incidents o Vandalism o Misconduct and breaches of school rules o Other student welfare and behavioural concerns • Gather accurate and objective information regarding incidents. • Conduct preliminary investigations and establish timelines of events. • Ensure all students involved are treated with fairness, respect, and confidentiality. 2. Investigation and Fact-Finding • Interview students involved in incidents using appropriate questioning and communication techniques. • Interview witnesses and other relevant parties to obtain a comprehensive understanding of events. • Collect and review evidence where applicable, including: o Written statements o CCTV footage o Photographs o Digital communications and records o Other relevant documentation • Identify inconsistencies and clarify information through follow-up interviews. • Maintain neutrality and objectivity throughout investigations. 3. Documentation and Reporting • Prepare clear, accurate, and professional investigation reports. • Summarise findings, evidence gathered, statements obtained, and timelines of events. • Highlight key concerns, risk factors, and recommended follow-up actions. • Submit reports to Key Personnel (KPs), Year Heads, HODs, Vice-Principals, or Principal for further decision-making and intervention. 4. Student Engagement and Support • Build positive relationships with students to facilitate open communication. • Exercise empathy while maintaining professional boundaries. • Support students in reflecting on their actions and understanding consequences. • Work collaboratively with teachers, school counsellors, SEN Officers, and school leaders to support student development and well-being. 5. Collaboration with School Staff • Provide timely updates to relevant Key Personnel regarding ongoing cases. • Coordinate with teachers to gather contextual information while minimising disruption to classroom teaching. • Support school leaders in implementing follow-up actions arising from investigations. 6. Record Management • Maintain confidential records of incidents, investigations, and outcomes. • Ensure documentation complies with school policies and data protection requirements. • Monitor trends and recurring issues and provide reports to school leaders where necessary.