Assistant Operation Manager

Responsibilities: · Team Management and Task Completion : Oversee and ensure the timely completion of assigned tasks by the teams. · Officer Deployment and Coverage : Monitor and ensure adequate deployment and coverage of all officers according to operational requirements. · Report Submission : Review, vet, and submit reports to clients within established deadlines. · Client Coordination for Special Assignments : Collaborate closely with clients to arrange and execute special assignments efficiently. · Officer Audits : Conduct regular audits to assess the performance and compliance of officers with company standards. · Recognition and Incentives : Issue commendation incentives and certificates to officers who demonstrate exemplary performance. · Training and Development : Conduct refresher training sessions for officers as needed to maintain high standards of performance. · Feedback and Complaint Resolution : Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action. · Handover/Takeover (HOTO) Process : Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition. · Spot Checks : Perform routine spot checks on officers to ensure adherence to operational protocols. · Client Support : Assist clients with queries and provide timely responses to their concerns. · Officer Support and Guidance : Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively. · Others : Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.