IT Support Specialist

X Star Technology is a global AI leader in automotive finance technology, headquartered in Singapore. We operate across Asia Pacific, Latin America, and the Middle East, serving a network of 2,000+ dealers, manufacturers, and financial institutions. Our Agentic AI platform powers end-to-end loan origination through machine learning, big data, and intelligent automation. Join us as we scale intelligent mobility financing worldwide. Key Responsibilities Manage the lifecycle of IT hardware assets: receive, configure, distribute, and reclaim desktops, laptops, peripherals (mice, keyboards, monitors), printers, and other end‑user devices. Maintain an accurate inventory of all IT equipment; coordinate with procurement for replenishment and vendor repair services. Provide technical support to staff for hardware issues (e.g., printer jams, peripheral malfunctions, system boot failures) and software problems (e.g., Office 365, business applications). Configure, troubleshoot, and support network connectivity, including wired/wireless LAN, and remote access via VPN clients (e.g., Cisco AnyConnect, FortiClient, or similar). Assist with user account administration (Active Directory / Azure AD, email accounts) and password resets. Install, update, and patch operating systems and standard software on end‑user devices. Document common issues and solutions in a knowledge base; create user guides for frequent tasks (e.g., VPN connection, printer setup). Collaborate with the IT team on infrastructure projects and system upgrades. Train end‑users on basic IT hygiene and self‑service tools. Qualifications & Skills Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 1–3 years of experience in IT support, helpdesk, or desktop support roles. Hands‑on experience with Windows (10/11) and macOS; familiarity with mobile device management (MDM) is a plus. Basic understanding of networking concepts: TCP/IP, DNS, DHCP, subnetting, and VLANs. Proven ability to configure and troubleshoot VPN clients and remote connectivity issues. Experience with printer configuration and maintenance (both local and network printers). Familiarity with Active Directory user/group management and O365 administration. Strong customer service mindset with excellent verbal and written communication skills. Ability to prioritise tasks in a fast‑paced environment and document work clearly.