About this role
Manage a portfolio of Chinese-speaking accounts to drive adoption, retention, and overall account health. Act as the primary point of contact for clients while coordinating with Product and Engineering teams to resolve technical issues and identify growth opportunities.
Requires 3-5 years of experience in Customer Success or Account Management within B2B SaaS or fintech, with a strong understanding of Southeast Asian payment methods. Business proficiency in both English and Mandarin is mandatory to support Greater China clients.
What they're looking for
Customer Success ManagementAccount ManagementB2B SaaSFintechPayment InfrastructureAPI KnowledgeMandarin ProficiencyEnglish Proficiency
Frequently asked questions
What does a Customer Success Manager (Greater China) at Xendit do?
Manage a portfolio of Chinese-speaking accounts to drive adoption, retention, and overall account health. Act as the primary point of contact for clients while coordinating with Product and Engineering teams to resolve technical issues and identify growth opportunities. Requires 3-5 years of experie…
What skills does this Customer Success Manager (Greater China) role need?
Key skills for this role include Customer Success Management, Account Management, B2B SaaS, Fintech, Payment Infrastructure, API Knowledge.
How much does a Customer Success Manager (Greater China) at Xendit pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Success Manager (Greater China) role remote, hybrid, or on-site?
This role is on-site, based in Taipei.
How do I apply for this Customer Success Manager (Greater China) role?
You can apply directly on Xendit's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.