Senior Executive / Assistant Manager (Payment Operations)

Job Summary We are seeking a detail-oriented and execution-focused Senior Executive / Assistant Manager, Payment Operations to support and deliver end-to-end digital payment operations within our Singapore business. This role is designed for a hands-on individual contributor who thrives in operational environments, ensuring accuracy, timeliness, and compliance across transaction processing, reconciliation, and settlement activities, while contributing to continuous improvement initiatives. Work Function & Key Tasks Merchant Management Manage end-to-end merchant onboarding, including KYC review, account setup, agreement execution, and system integration Provide ongoing account support and resolve merchant operational and service-related issues Conduct periodic account reviews to ensure compliance and service quality Payment Operations Execution Execute daily end-to-end payment operations, including transaction processing, reconciliation, settlement updates, and month-end closing Monitor transaction flows and ensure accuracy, completeness, and timeliness of financial data Investigate discrepancies, settlement exceptions, delays and operational issues, and follow through to resolution Reconciliation, Controls & Risk Monitoring Perform detailed reconciliation to identify mismatches, missing transactions, or irregularities Execute operational controls and checks to minimise errors and prevent revenue leakage Support operational risk reviews and ensure adherence to internal control frameworks Compliance & Regulatory Alignment Support compliance with Singapore payment regulations and internal governance requirements Maintain accurate records and documentation for audit, reporting, and regulatory purposes Data Analysis & Reporting Analyse payment data to identify trends, recurring issues, and operational inefficiencies Prepare dashboards, reports, and summaries to support operational and management decision-making Translate data insights into actionable improvements Stakeholder Collaboration & Issue Resolution Work closely with cross-functional teams (e.g. Finance, Compliance, Risk, Product, Technology) to resolve operational issues Coordinate with internal and external stakeholders to ensure smooth payment operations, timely issue resolution and service delivery Process Improvement & Documentation Identify process gaps and recommend practical improvements to enhance efficiency and scalability Support and maintain accurate operational records, reports, SOPs, and escalation procedures Contribute to system enhancements and operational readiness for new products/services Required competencies and certifications Proven expertise in payment operations, fintech, banking, financial operations, settlement operations, reconciliation, merchant operations or related operations roles with at least 5 years of experience in payment services Excellent at transaction processing, reconciliation, settlement, month-end closing or operational reporting Strong analytical and problem-solving abilities to interpret data Ability in process improvements, SOP documentation, operational controls or system enhancement projects Proficient leadership skills in managing teams, fostering cross-functional collaboration with effective communication skills to liaise with internal stakeholders such as Finance, Compliance, Risk, Product, Technology and Operations, and external stakeholders Familiarity with Singapore payment operations, APIs, or system integrations, regulatory requirements or risk control frameworks is preferred Preferred competencies and qualifications Diploma or Bachelor’s degree in Business, Finance, Accounting, Banking, Operations, or related fields Candidates with relevant hands-on experience in payment operations, fintech, banking operations, reconciliation, or settlement are encouraged to apply 4–7 years of relevant operational experience in payments or financial services preferred Relevant certifications in payments, compliance, risk, data analytics, or process improvement are advantageous Prior experience working in a China-headquartered organisation or counterpart is a plus What We Offer Competitive salary and performance bonus. Exposure to a fast-growing payments ecosystem. Opportunities for skills development and career progression. We are committed to fair and merit-based hiring. We welcome applicants from diverse backgrounds and evaluate candidates based on skills, experience, and ability to perform the role, regardless of age, …