Receptionist 接待员

Job Duties - Perform general receptionist and administrative duties - Perform data entry using Customer Relationship Management (CRM) - Ensure proper documentation and filing system - Excellent telephone etiquette - Book and conform appointments via phone calls, and/or SMS - Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required - Attend to customer’s enquiries - Manage customer’s appointment bookings - To deliver all customer service with excellence - Guiding and training new staff members to promote internal growth Job Requirements - Experience in retail or telemarketing experience will be an added value. - Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm) - Cheerful & out-going characteristic - Customer-oriented. - Have basic PC skills Staff Benefits - Attractive salary scheme - Meal and transport allowance provided - Yearly performance bonus - Medical benefit scheme - Workers’ insurance - Long service award - Different types of leave benefits - Career progression & development opportunities - Comfortable and conducive working environment 工作责任 - 执行一般接待员和行政职责 - 使用客户关系管理(CRM) 软件执行数据输入 - 确保适当的文件和归档系统 - 优秀的电话礼仪 - 通过电话和/或短信预订和确认客户的约定 - 处理来电和回电，将电话转接到相应部门并在需要时记下消息 - 处理客户的查询 - 管理客户的预约 - 提供卓越的客户服务 - 指导和培训新员工，促进内部成长 工作要求 - 有零售或电话营销经验将是一个附加值 - 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午 9 点45分至下午 6 点） - 性格开朗外向 - 以客户为导向 - 具备基本的电脑技能 - 必须能够与说英语和华语的客户沟通 员工福利 - 底薪加高佣金 - 提供膳食和交通津贴 - 年度绩效奖金 - 医疗福利 - 工人保险 - 长期服务奖 - 不同类型的休假福利 - 职业发展和个人发展机会 - 舒适和优越的工作环境