Desktop Support Engineer

You will be a key member of the Infra Operations & Cyber Security team, reporting to the IT Helpdesk Team Lead. In this role, you will support day-to-day business operations across the main office at Alexandra Road and the Jurong Island site. This role is a temporary role with 1 year contract, annual renewals subject to performance. Responsibilities Helpdesk Support and End-User Services Manage IT Helpdesk calls and service requests, ensuring all incidents, issues, and requests are properly logged, tracked, and resolved. Provide technical support to end users by troubleshooting issues related to laptops, desktops, printers, smartphones, and applications. Support onboarding and offboarding activities for end users. User and Systems Administration Administer user accounts, including account creation, deactivation, and the purging of disabled accounts. Administer printer servers, including printer installation and folder mapping. Administer email accounts and phone systems. Infrastructure and Endpoint Management Manage Windows 11 environments, including monthly patching, operating system upgrades, and system imaging. Perform hardware troubleshooting and diagnostics for laptops and desktops. Provide first-level network troubleshooting and administer the guest network. Administer and support projectors, audio-visual systems, and meeting room equipment. Asset Management, Reporting, and Vendor Coordination Manage inventory for laptops, desktops, IT peripherals, and software assets. Prepare slides for weekly team meetings and reports as required. Coordinate with vendors performing maintenance or recovery work on IT equipment. Operational Support and After-Hours Duties Participate in the after-hours duty phone rotation. Provide support on weekends or outside office hours when required. Perform ad-hoc IT-related tasks as assigned by the Team Lead or Manager. Requirements Experience Minimum 3 years of hands-on experience in desktop support. At least 1 year of experience managing and administering Microsoft 365. Experience with Manage Engine Endpoint Central will be an advantage. Technical and Operational Requirements Willingness to work on Jurong Island once a week or as assigned. Ability to work independently with minimal supervision. Work Attributes Strong team player with the ability to collaborate effectively across teams. Reliable and able to follow established processes and procedures. Strong analytical and problem-solving skills. Good interpersonal and written communication skills.