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Technical Support Engineer, Software

ZEISS Group

ShanghaiFull-timeOn-site

Posted 9 Jul 2026

About this role

Provide second-level technical support for ZEISS software products and connected IT environments, focusing on the APAC region. Act as a technical interface between support levels, development, and product management to resolve complex customer issues. Requires a Bachelor's degree in Computer Science, Engineering, or a related field with at least 5 years of experience in software support or metrology. Fluency in both English and Chinese is required.

What they're looking for

Software TroubleshootingRoot Cause AnalysisMetrology SoftwareTechnical SupportCustomer OrientationIncident ManagementKnowledge Base DocumentationRemote Diagnostics

Frequently asked questions

What does a Technical Support Engineer, Software at ZEISS Group do?

Provide second-level technical support for ZEISS software products and connected IT environments, focusing on the APAC region. Act as a technical interface between support levels, development, and product management to resolve complex customer issues. Requires a Bachelor's degree in Computer Science…

What skills does this Technical Support Engineer, Software role need?

Key skills for this role include Software Troubleshooting, Root Cause Analysis, Metrology Software, Technical Support, Customer Orientation, Incident Management.

How much does a Technical Support Engineer, Software at ZEISS Group pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Technical Support Engineer, Software role remote, hybrid, or on-site?

This role is on-site, based in Shanghai.

How do I apply for this Technical Support Engineer, Software role?

You can apply directly on ZEISS Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.