Production Support Specialist

Is there a Zenika in you? Let’s talk skills and passion first. Production Support Specialist Core Responsibilities Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards. Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services. User Support: Provide support to end-users and stakeholders, address queries and issues related to production services Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products. Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions. System Resiliency Management: Drive system failover and disaster recovery processes. Documentation : Maintain comprehensive documentation of application run books, incident resolutions, and system configurations. Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support. What you bring: Only Singaporeans may apply due to the nature of the project. Experience: At least 5 years of hands-on experience in application support or production engineering. Technical Proficiency: Languages: Strong command of SQL Environment: Deep familiarity with Unix/Linux systems and shell scripting. Cloud & Tools: Hands-on experience with AWS , Datadog , and Git . DevOps Literacy: Understanding of CI/CD pipelines and the Systems Development Life Cycle (SDLC). Mindset: An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.