Club Member Services Executive

We are looking for a warm, service-oriented individual to join our Member Services team. Our exclusive Club is located steps away from Raffles Place MRT station. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment. Key Responsibilities: - Warmly welcome and greet members and their guests upon arrival at the Club. - Provide excellent member services and respond efficiently and tactfully to members’ or guests’ feedback, requests, and inquiries. - Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally. - Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines. - Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club. - Assist in the coordination and on-site registration of Club events and activities. - Prepare and send event announcements, and assist with event pre-arrangements and logistics. - Display a positive attitude, outgoing personality, and well-groomed appearance. - Communicate effectively and strive to deliver an exceptional customer experience. - Enjoy talking to people and making HNW friends. - Perform any other ad-hoc duties as assigned by management. Requirements: - Proficient in Microsoft Office (Word, Excel, Outlook). - Preferably 2 years of experience in a customer service or hospitality role. - The role requires to service clients with English and Mandarin. - Experience in a luxury hotel or private members’ club environment will be an advantage. What we offer: - 5-days work week. - Weekly one weekday and Sunday off. Public holidays off as well. However, work maybe required when occasional events fall on Sunday or public holiday. - Staff meal provided. - Competitive salary and benefits package. - Learning and career development oppo…