Application Support Manager(Fresh Graduates Are Welcomed)

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐌𝐚𝐧𝐚𝐠𝐞𝐫 This role is dedicated to supporting trading solutions, including FIX engines, Order Management Systems (OMS), market data feeds, and execution gateways, for multiasset class include stocks, derivatives, FX, Cryptocurrency. Key Responsibilities 1. System Maintenance & Stability: Proactivelymonitor applications to ensure high availability, performance, and reliability. 2. Incident & Problem Management: Lead the resolution of critical incidents, identify root causes of recurring problems, and implement preventive measures. 3. Team Leadership: Supervise, train, and mentor application support team members. 4. SLA Compliance: Ensure that application support services meet agreed-upon Service Level Agreements (SLAs) 5. Stakeholder Management: Act as the escalation point, communicating with both technical and non-technical stakeholders regarding system status. 6. Process Improvement: Develop, implement, and maintain policies for support services and incident management. 7. Collaboration: Work with IT business analysts, vendors, and developers to implement enhancements and software upgrades. 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 1. Proven expertise in Application Support andTechnical Support 2. Strong Analytical Skills and troubleshootingcapabilities 3. Experience in Team Management and coordinatingwith stakeholders 4. Proficiency in identifying and solvingapplication-related issues efficiently 5. Excellent communication, leadership, andorganizational skills 6. Demonstrated experience in driving processimprovement initiatives (e.g., incident management, knowledge management, orautomation of manual tasks) 7. Hands-on exposure to software testing processes,including regression testing, UAT coordination, or validating production fixes 8. Knowledge of C/C++ programming, and Python is anadvantage 9. Bachelor’s degree in computer science,Information Technology, or a related field 10. Priorexperience in financial technology or trading so…