Food Services Operations Manager

Job Summary Lead and manage operations across 7 food outlets, driving staff development, food quality, cost control, sales performance, and customer service excellence while ensuring compliance with food safety and hygiene standards. Responsibilities Manage overall shift operations across 7 food outlets to ensure smooth multi-store functioning Responsible for ensuring that all Audits score 80% or higher Develop and deliver Staff Training programs to enhance team skills and performance Monitor and control Food Costs to optimize profitability without compromising quality Oversee food quality standards to maintain consistent customer satisfaction Drive Store Sales Growth through effective management and customer engagement strategies - 3-5% annually Ensure exceptional customer service by setting standards and resolving issues promptly Implement and enforce Food Safety and Hygiene procedures across all stores to comply with regulations Serve as a Training Instructor to equip staff with necessary operational and safety knowledge Preferred competencies and qualifications Prior experience in Food and Beverage Management, with 10 or more years in Restaurant Management