Senior Information Technology Support Manager

About the Role We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes. Key Responsibilities • Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements • Design, develop, and maintain OSM cartridges using OSM 7.4.x • Drive troubleshooting, debugging, and issue resolution across production and non-production environments • Manage deployment activities, including release planning, version control, and environment promotion • Implement and maintain automation plugins using XQuery and Java • Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems • Provide technical leadership and guidance to development and support teams • Engage with stakeholders to ensure effective communication and timely delivery of solutions Required Qualifications • Strong expertise in Oracle OSM development and OSS/BSS concepts • Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x) • Proficiency in Oracle Communications Design Studio • Experience in automation plugin development using XQuery and Java • Hands-on experience in deployment, release management, and production support • Good understanding of PSR Model and Order Transformation Manager • Knowledge of WebLogic administration and OSM installation • Experience with version control, branching, and release management processes • Strong analytical, debugging, and problem-solving skills • Effective communication and stakeholder management skills Preferred Qualifications • Domain knowledge in broadband and dark fibre technologies • Knowledge of cartridge versioning and lifecycle management • Understanding of message flows across systems and integration pattern…