About this role
Lead the strategic design and delivery of enterprise customer experience transformations using modern contact centre platforms and AI. Act as a trusted advisor to C-suite executives to define technology roadmaps, reference architectures, and target operating models.
Requires 12-20+ years of experience in enterprise technology or consulting with a strong track record in CX and Conversational AI. A bachelor's degree is essential, with deep expertise in CCaaS platforms and cloud-native architecture.
What they're looking for
Conversational AIGenerative AIContact Centre ArchitectureCX TransformationLLMsRAGOmnichannel RoutingCloud Architecture
Frequently asked questions
What does a Enterprise Conversational AI & Contact Centre Transformation Architect at Accenture do?
Lead the strategic design and delivery of enterprise customer experience transformations using modern contact centre platforms and AI. Act as a trusted advisor to C-suite executives to define technology roadmaps, reference architectures, and target operating models. Requires 12-20+ years of experien…
What skills does this Enterprise Conversational AI & Contact Centre Transformation Architect role need?
Key skills for this role include Conversational AI, Generative AI, Contact Centre Architecture, CX Transformation, LLMs, RAG.
How much does a Enterprise Conversational AI & Contact Centre Transformation Architect at Accenture pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Enterprise Conversational AI & Contact Centre Transformation Architect role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Enterprise Conversational AI & Contact Centre Transformation Architect role?
You can apply directly on Accenture's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.