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Cluster Quality & Learning Manager

Accor

SingaporeFull-timeOn-site

Posted 1 Jun 2026

About this role

The Cluster Quality & Learning Manager is responsible for overseeing quality management systems and ensuring alignment with brand standards to elevate the guest experience. This includes managing audits, analyzing guest feedback, and leading learning and development initiatives for staff. Candidates must possess a degree or diploma in Hospitality Management, Human Resources, or Business Administration. A minimum of 3 years of experience in quality assurance or learning and development within the hospitality industry is required.

What they're looking for

Quality AssuranceLearning & DevelopmentGuest Experience ManagementInternal AuditingPerformance AnalysisStrategic Decision-MakingCoachingStakeholder Management

Frequently asked questions

What does a Cluster Quality & Learning Manager at Accor do?

The Cluster Quality & Learning Manager is responsible for overseeing quality management systems and ensuring alignment with brand standards to elevate the guest experience. This includes managing audits, analyzing guest feedback, and leading learning and development initiatives for staff. Candidates…

What skills does this Cluster Quality & Learning Manager role need?

Key skills for this role include Quality Assurance, Learning & Development, Guest Experience Management, Internal Auditing, Performance Analysis, Strategic Decision-Making.

How much does a Cluster Quality & Learning Manager at Accor pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Cluster Quality & Learning Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Cluster Quality & Learning Manager role?

You can apply directly on Accor's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.