Senior Manager (Sgx-Listed)

Job Description & Requirements - Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns. - Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs) - Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team - Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives. - Service Provider Management: Establish and maintain relationships with service providers - Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations. - Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs - Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits. - Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns. - Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative. - Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions. - Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction. - Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership) - Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.