Client Partner Executive

Company Overview Adecco Group, headquartered in Zurich and a Fortune 500 company, is a global leader in HR solutions. We provide temporary staffing, permanent placement, and recruitment process outsourcing across 60+ countries, combining global reach with local expertise and technology. Job Summary You will manage client accounts to grow market share and new contacts, deliver customer-centric HR services, and drive operational excellence through process improvements and effective lifecycle management of associates. Responsibilities Manage client accounts to increase and maintain market share through strategic client engagement and mapping Identify and secure new client contacts to expand business opportunities Conduct business reviews and hiring outlook discussions to align HR solutions with client needs Organize and participate in client and associate engagement events to strengthen relationships Produce white papers to communicate insights and value propositions to stakeholders Demonstrate empathy and respect in handling difficult conversations and complex client or associate issues Adapt communication styles to effectively engage diverse audiences and stakeholder groups Develop positive working relationships using strong interpersonal skills to foster collaboration Establish credibility by applying business and technical knowledge to gain stakeholder confidence Build trust as a trusted advisor by assisting key stakeholders in resolving people-related challenges Cross-sell HR solutions by understanding client business needs and proposing tailored services Maintain high client and associate retention through proactive relationship management and customer centricity Ensure compliance with processes including front office tool usage, MOM legislation, and internal governance Initiate and implement process improvements to enhance operational efficiency and service delivery Monitor and manage Days Sales Outstanding (DSO) to ensure timely client payments Prepare and deliver reports to support business decisions and client communications Oversee end-to-end associate lifecycle management including onboarding, contract renewals, and offboarding Manage onboarding by coordinating with associates and clients to ensure smooth orientation processes Follow up on contract renewals by negotiating terms and collaborating with Shared Admin Hub for re-onboarding Handle end-of-contract processes including negotiation of terms and coordination with admin teams for offboarding Address HR-related matters such as client and associate enquiries, performance management, grievance handling, counselling, and terminations Required competencies and certifications Tertiary education Knowledge of HR principles and relevant legislation Proficient command of written and spoken English for effective communication Skilled in MS Office applications including Word, Excel, and Outlook Experience in customer service or human resources with a focus on building and managing candidate and client relationships Ability to perform effectively in a fast-paced and dynamic work environment Adaptability to changing business needs and environments