Field Services Engineer

We’re hiring a Field Service Engineer for a leading semiconductor company! DESCRIPTION: Field Service Engineer (FSE) duties include providing daily ongoing support of customer equipment,inspecting and installing assemblies and components, inspecting equipment andconducting research on site in order to solve problems quickly and report on projectstatus. FSE’s will ensure that everything works smoothly and engineeringdesigns are being followed. This position is responsible for ensuring thehighest level of customer satisfaction by anticipating and meeting thecustomer’s operational needs and commitments. ESSENTIAL DUTIES: Provide timely, professional, and courteous field service and technical product support to key customers. Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation ofspare parts. Perform equipment installation based on manufacturing specification. Provide technical support for manufacturing and engineering by discussing details ofcomponent/sub- system specifications with customers during onsite visits or bytelephone/video conferences. Assistin writing, reviewing, and updating installation, operation, and maintenancemanuals for systems in the customer install base. Onsite at FM facilities or customer locations (100%). Follow standard procedures to escalate unresolved issues at the customer site. Prepare accurate and timely reports and ensure proper recording and closure of allissues. Document tool issues and develop the best-known-method (BKM) for troubleshooting cases.Share experiences to the team and contribute to the BKM system. Support R&D projects to improve system performance. Review, forward, and discusstechnical experience with R&D. Obtain knowledge of the organization’s products and services. Provides Engineering/Quality approved customer training. Comply with applicable environmental, health and safety laws and regulations, Companypolicy and accepted safe work practices. Perform additional related duties as assigned. EDUCATION AND/OR EXPERIENCE REQUIRED : Requires 5-7 years’ experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systemspreferred. Require Degree in Engineering (Mechanical, Electrical). Associate level or higher orequivalent work experience. Team player with excellent people/relationship skills, mechanical skills andproblem-solving abilities. Strong writing and communication skills