Servicenow Technical Consultant

Responsibilities · Create and maintain a detailed view of the existing architecture. · Minimum 3 end to end projects experience in module of ServiceNow. · Able to demonstrate implementation experience within minimum 3modules of ServiceNow workflows (IT, Customer, Employee & Risk) · Establish architectural controls to ensure the correct technical solution are used when delivering business solutions. · Expert in integrations with 3rd party applications · Recommend emerging technology & process enhancements. · Analyse the impact of new requirements. · Resolve technical escalations, including responding to defects. · Participate in process & requirement workshops, providing expertise best practices & emphasizing streamlined processes & systems. · Manage all updates, enhancements, patches, and environment changchanges with the ServiceNow platform. · Partner to identify and resolve technical issues. · Consult with Product Owner on Strategy, Design and Engineering of Platform · Create target state vision through designs, standards, and patterns. · Assess technical debt for criticality and scope. · Advise implementation design to ensure alignment with best practice and scalability. · Identify and communicate platform capabilities and opportunities for platform roadmaps. · Review and approve new standards, patterns, and practices. · Collaborate with stakeholders including developers, product owners, technology leadership, business consumers and technical governance. · Contribute to community forums and communities of practice withinthe company. · Participate in SCRUM activities: Understand team’s deliverables and communicate prioritized list of work to be delivered. Experience · Bachelor’s in computer science, Information Systems or related discipline. · 3+ years' IT experience working in related workflow tools. · Knowledgeable of ITSM, workflow development practices and techniques. · Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator. · 3+ years' experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform. · Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript. · Experience with scrum and other agile based methodology of software development. · Clear and concise written and verbal communication skills. · Analytical, multi-tasking and problem-solving skills. · Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.