Deployment Exec/ Up To $4.5K

Kiosk Operations & Service Management Ensure uptime & transactional reliability across all kiosks through proactive monitoring & maintenance. Develop preventive maintenance programs to minimize hardware/software failures. Collaborate with field service teams (internal & third-party) for rapid incident resolution and repairs. Track real-time KPIs (availability, transaction success rates, cash levels) and implement corrective actions. Process Optimization & Automation Support identification and implement automation solutions (remote diagnostics, predictive maintenance,IoT monitoring). Coordinate cash replenishment, spare parts logistics, and inventory management. Support incident escalation workflows to reduce resolution time. Vendor & Cost Management Liaise with kiosk manufacturers, maintenance providers, and logistics vendors to ensure SLA adherence. Support service quality to maintain contract continuity. Compliance & Risk Management Support compliance with MAS, PCI DSS, and anti-fraud regulations. Keep up with fraud detection systems and security protocols. Develop business continuity plans with team leads for critical kiosk operations. Data-Driven Performance Improvement Support initiatives to improve transaction success rates, reduce downtime, and enhance user experience. Collaborate with Product & Tech teams on hardware/software upgrades. Stakeholder & Cross-Functional Leadership Partner with Product, Tech, Finance, and Customer Support to align operations with business goals. Update management with kiosk functionality (e.g., new payment methods, customer engagement features). Qualifications: Diploma or advanced certificate in Business, Engineering, or related field. 4+ years in large-scale kiosk/ATM/POS operations, Fintech, or field service management. Proven track record in managing distributed service points (kiosks, ATMs, POS terminals, etc). Strong expertise in field service management, vendor negotiations, and process automation. Data-driven mindset and proficient in analytics tools (Power BI, Tableau, SQL).