Sales & Service Engineer (Medical Aesthetic)

AG Aesthetics (S) Pte Ltd, we are at the forefront of delivering innovative medical aesthetic solutions that truly make a difference. Our dedication to excellence and customer satisfaction has established us as a trusted leader in the industry. We are currently seeking a committed Service Engineer to join our post-sales team and uphold our high service standards. If you’re passionate about providing technical support and delivering exceptional customer service, this role offers you the chance to directly contribute to our customers’ success and the continued growth of our business. Job Responsibilities: Technical Support: Provide on-site troubleshooting, repair, and maintenance for products and services post-installation, ensuring optimal product performance and customer satisfaction. Customer Interaction: Serve as the primary technical point of contact for customers, addressinginquiries and offering expert guidance on service requests, product usage, upgrades, and troubleshooting. Service Execution: Conduct regular preventive maintenance, repairs, and product testing according to company guidelines, ensuring all tasks are completed efficiently and to the highest standards. Documentation: Maintain detailed and accurate service records, including repairs, installations, maintenance activities, and parts used. Ensure compliance with internal processes and customer agreements. Issue Resolution: Respond promptly to customer escalations and service calls, delivering timely and effective resolutions while maintaining excellent relationships with customers. Training & Education: Provide training to customers on proper product usage, maintenance practices, and safety protocols to extend product life and reduce the need for service requests. Collaboration: Work closely with sales, technical support, and engineering teams to ensure customers’ needs are met, and feedback is communicated effectively across teams. Company Events & Exhibitions: Assist with setup and teardown at company events, exhibitions, and meetings, providing technical support as needed during these activities. Overseas Support: Provide technical assistance and support for international customers or projects as required, ensuring consistent service delivery across regions. Continuous Improvement: Identify and suggest process improvements to enhance service delivery and overall customer experience, sharing feedback with internal teams for ongoing service refinement. Qualification and working experience: A degree in Engineering (Electrical, Mechanical, Biomedical, or related field) or a similar technical discipline. Proven experience in a service engineering role, preferably within medical industry. Strong troubleshooting skills with the ability to diagnose and repair technical issues effectively. Excellent verbal and written communication skills to engage with customers and internal teams. Ability to handle service requests and escalate issues when necessary to meet customer expectations and service level agreements (SLAs). Strong time management and organizational skills, with the ability to prioritize and manage multiple tasks. Proficiency with technical tools, diagnostic software, and Microsoft Office applications (Outlook, Excel, Word). A customer-focused attitude with the ability to explain complex technical issues in a clear and understandable manner.