About this role
The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre. Responsibilities: Provide consistent and positive customer experience to all walk-in customers. To ensure accuracy and compliance for all customers' requests. Educating customers on the features and benefits of our digital tools. Handle and manage appeals, feedback and first level escalations. Constantly identify process improvements with the objective to improve overall customer experience. Requirements: At least a diploma or degree of any field Minimum 2 years of experience in customer service, preferably in the insurance industry Have a passion to deliver customer-centric service Good communication skills, strong attention to detail and problem-solving skills Resilient and able to work effectively under pressure A team player with high level of commitment and flexibility
What they're looking for
CommunicationListening SkillsStrong Attention To DetailCustomer Interaction
About Aia Singapore Private Limited
Industry: Financial & insurance
Frequently asked questions
What does a Customer Service Analyst at Aia Singapore Private Limited do?
The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre. Responsibilities: Provide consistent and positive customer ex…
What skills does this Customer Service Analyst role need?
Key skills for this role include Communication, Listening Skills, Strong Attention To Detail, Customer Interaction.
How much does a Customer Service Analyst at Aia Singapore Private Limited pay?
This role lists a salary of S$3,000 – S$4,500 per month.
Is this Customer Service Analyst role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Customer Service Analyst role?
You can apply directly on Aia Singapore Private Limited's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.