About this role
Manage the end-to-end complaints process, ensuring cases are resolved within required turnaround times. Collaborate with departments to conduct investigations, provide service recovery, and represent the company at FIDReC mediations.
Requires a Diploma or Bachelor's degree and at least 2 years of experience in complaints management or customer service within the insurance or financial sector. Candidates must possess strong communication skills, proficiency in MS Office, and the ability to work under tight deadlines.
What they're looking for
Complaints managementCustomer serviceConflict resolutionInvestigationService recoveryCommunicationInterpersonal skillsWritten communication
Frequently asked questions
What does a Customer Service (Service Quality), Analyst at AIA do?
Manage the end-to-end complaints process, ensuring cases are resolved within required turnaround times. Collaborate with departments to conduct investigations, provide service recovery, and represent the company at FIDReC mediations. Requires a Diploma or Bachelor's degree and at least 2 years of ex…
What skills does this Customer Service (Service Quality), Analyst role need?
Key skills for this role include Complaints management, Customer service, Conflict resolution, Investigation, Service recovery, Communication.
How much does a Customer Service (Service Quality), Analyst at AIA pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service (Service Quality), Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service (Service Quality), Analyst role?
You can apply directly on AIA's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.