IT Application Support Executive (Insurance Industry)

Position: IT Application Support Executive Working Day: Mon-Fri Job Responsibilities: Serve as the primary or secondary IT point of contact for designated business applications, such as Sun Accounting, Merimen, TMoL, Dobuflo System, StreamServe, and Premium System. Receive, evaluate, and address user-reported application-related incidents in compliance with IT incident management protocols. Provide error reporting, troubleshooting, and user support for systems that are supported. Support User Acceptance Testing (UAT) when the system is being improved, fixed, or configured differently. Assist with day-to-day IT tasks pertaining to designated apps. Keep users informed about the status of issues, workarounds, and updates on resolutions. Possesses business analysis skills, with knowledge of big data concepts, enabling better understanding of business requirements, data flows and system impacts to support informed decision-making and system enhancements. (advantage) Qualifications & Requirements: At least Diploma in Information Technology or its equivalent. Practical knowledge of ITSM and ticketing systems, Windows OS (Desktop & Server), and endpoint management tools. (Ivanti recommended) Fundamental understanding of infrastructure, networking, and IT security. Advantageous to have experience with Oracle and Microsoft SQL Server. Knowledgeable about Office, Microsoft 365 and teamwork tools. If necessary able to take the Certificate in General Insurance (CGI) test. To Apply: You may email your resume to jj@alignrecruitment.com.sg for more information. Regret to inform that only shortlisted candidates will be contacted by our consultants. Align Recruitment Pte Ltd (20C0253) JJ Tan (Reg No. R23112681)