Area Manager

PRIMARY FUNCTION Work closely with the General Manager for the daily operations, manpower management, marketing and sales and profitability of all outlets. ROLES AND RESPONSIBILITIES Operations -Ensure compliance with the company’s policies and procedures -Responsible for staff rostering to ensure adequate manpower across outlets -Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment -Perform outlet inspection at least once a week -Share relevant and pertinent news/information with the outlet staff on a regular basis -Conduct regular outlet meeting for feedback on strategies to achieve sales targets -Ensure that quality of products, service, and outlet ambience consistently meets and/or exceeds company standards. -Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office - To undertake any other duties and responsibilities assigned by the management Training and Development -Ensure that all new employees undergo onboarding and training according to SOP -Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales. -Review outlets' learning and career development initiatives to align with organization’s learning agenda -Conduct performance appraisals for all outlet employees -Coach, Motivate, Train, Retain and Develop staff’s performance so as to achieve company’s objectives. Sales and Profit -Responsible for the Sales and Profit performance of every outlet -Conduct monthly sales analysis and implement action plan for areas of improvement -Responsible for outlets’ petty cash expenditure -Monitor and be responsible for outlets’ maintenance and repair costs -Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds. Marketing -Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast -Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities. -Maintain a record of each outlet’s sales trend before, during and after the launch of any marketing activity -Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company’s branding. Recruitment -Recruit employees through an objective selection and interview process -Ensure that all staff are oriented and trained according to SOP -Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow. Environment Conditions Kitchen environment.