Customer Relations Specialist - Freight Services

MAIN DUTIES AND RESPONSIBILITIES 1. To execute air & sea freight shipment customer services which includes: Handling & providing customer service i.e.. Answering of freight enquiries from customers and overseas agent Perform account management for existing customers Generating quotations to customers Negotiate rates with carriers/liners/agents Handling bookings with shipping lines/airlines & co-loaders Follow up on export/import/cross trade shipments and updating of shipping status Prepare shipping documentation To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers To monitor shipments and ensure compliance with customers’ SOP To act as liaison between customers and operations To ensure efficient service level is delivered for all shipments 2. To execute full scope of AOG 24-7 services: As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours. To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings. To ensure the office and warehouse premises are secured at all times. To drive safely and observe all traffic regulation. 3. To carry out any other duties as may be expected in a post of this level. REQUIREMENTS 2 years working experience in Freight Forwarding / Logistics Forklift License (preferred) Class 4 driving License (preferred)