Customer Service Officer

Responsibilities · Administer paperwork in Quotation, SO, DO, DM, Invoices,etc and distribute to production. · Manage customers emails daily, with regards to deliveries schedule and reply OOR. · Daily updates, Schedule Monitoring & follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts.etc · Summarizing monthly Sales reports to Sales Manager. Input daily Sales Order into system. · Attend to customers' calls and new Inquiries. · Input and up-date Customers details. eg. change of address, etc. · Arrange customers' outbound shipment documents and liaising with transporter and Courier & Parcel. · Administer paper documents and Communicates with Inter-company for Inbound & Outbound transportation. · Performed letters Collection duties and Office Stationary ordering Jobs. · Apply 5S within Company environment. · All ad-hoc duties related to Sales not stated above. Requirements · 3-5 years of experiences as Customer Service Officer. · Nitec in Business Studies. · Memorize procedures and policies for individual Customers Sales Contract. · Excellent time management, follow-up, prioritization skills and self-independent at work. · Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted task for the day. · Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner. · Ability to learn and memorize Basic Drawings and Material Type. · Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment. · 5 days work week and able to complete daily priority work within the day. · Singaporeans & PR are welcome to apply · Email resume in MS Word format with qualification to david@alliedmfg.com.sg · Only shortlisted candidates will be notified. .