About this role
Act as the second line of defense for technical queries, diagnosing and resolving customer issues across SaaS and private cloud environments. Collaborate with L1 support and R&D teams to drive tickets to resolution and contribute to technical documentation.
Requires 2-4 years of experience in technical support or cloud operations with proficiency in CLI tools and scripting. Must have a bachelor's degree in Computer Science or a related field and demonstrated fluency in using AI tools for technical work.
What they're looking for
KubectlAwscliPythonJavaScriptGraphQLRest APIsPrometheusGrafana
Frequently asked questions
What does a Cloud Support Engineer at AlphaSense do?
Act as the second line of defense for technical queries, diagnosing and resolving customer issues across SaaS and private cloud environments. Collaborate with L1 support and R&D teams to drive tickets to resolution and contribute to technical documentation. Requires 2-4 years of experience in techni…
What skills does this Cloud Support Engineer role need?
Key skills for this role include Kubectl, Awscli, Python, JavaScript, GraphQL, Rest APIs.
How much does a Cloud Support Engineer at AlphaSense pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Cloud Support Engineer role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Cloud Support Engineer role?
You can apply directly on AlphaSense's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.