IT Support Officer

Key Responsibilities: Provide IT support for office and operations, including hardware, software, networking, printers, scanners, and peripheral devices. Deliver technical support to end users by troubleshooting and resolving day-to-day IT issues, escalating complex matters when necessary. Support business applications and operational systems, including user account management, issue resolution, system testing, and deployment of updates or enhancements. Assist in gathering user requirements and coordinating with internal stakeholders and external vendors to support system improvements and technology initiatives. Configure, deploy, and maintain end-user devices such as desktops, laptops, printers, and mobile devices. Support Microsoft 365 applications and collaboration tools, including email, productivity software, and communication platforms. Monitor and maintain IT infrastructure, including network equipment, servers, backup solutions, security systems, and related technologies. Troubleshoot network and connectivity issues to ensure stable and reliable operations. Coordinate with vendors and service providers for hardware procurement, maintenance, support services, and warranty management. Maintain accurate records of IT assets, software licenses, and inventory. Ensure compliance with IT policies, procedures, and security standards. Participate in IT projects, system upgrades, and technology deployments as required. Perform other IT-related duties and responsibilities as assigned. Requirements: Diploma or Degree in Information Technology, Computer Science, or a related field. Some experience and IT knowledge in troubleshooting hardware, software, and network-related issues. Good problem-solving and communication skills. Willingness to learn and adapt to fast-paced environment. Fresh graduates are welcome to apply.